Managing lines

Select a Line

Users that have multiple devices/extensions can select which line is used for initiating calls, notifications, and web pops.

  1. Click the Jive Icon ().
  2. Click the Settings Icon ().
  1. Click the desired line. The line that is currently being used will be highlighted in gray.

Test and Delete Lines

Sometimes multiple lines under a user's name show up that are not in use. To find out which ones are or are not presently in use and further manage the list:

  1. Click the Jive Icon ().
  2. Click the Settings Icon ().
  3. Click "Test Ring" to call a line and see if it rings.
  4. Click "Delete" if so desired, such as if the line does not ring.