Use the Search function to find the intended content by name.
Click on the contact to open a contact window.
Click to dial.
If the contact is in your Favorites, move your mouse over the contact and click to dial.
The Jive App does not work like a soft phone. When you initiate a call from the app, it first sends the call to your Jive phone, waits for you to pick it up, and then finally completes the call to the outbound number.
Dial an Extension/Number
Type an extension or phone number into the Search field.
Hit "ENTER" to dial.