Why GRS?

The Top 10 Important Reasons Why You Should Choose GRS Technology Solutions to Support Your Computer Network
  1. We GUARANTEE a 1-hour response time for network emergencies. When your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren’t sitting around taking a $10,000 coffee break waiting for their computers to come back online. We also offer remote monitoring 24 hours a day 7 days a week to prevent problems before they interfere with your business.
  2. We are big enough to handle any computer job, and small enough to still provide you with the individual attention you deserve. Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message when you open a document, you can count on us to help.
  3. Our “geeks” have personality. They won’t try to keep you in the dark or dazzle you with acronyms. We’ll answer every question you have in plain English and make sure you understand what options you have available so you can make decisions based on your priorities and budget – not just because we say so.
  4. Our technicians are seasoned, qualified, professionals with years of real world experience. Our technicians also maintain vendor certifications in Microsoft, Cisco, and Citrix, as well as being Certified Document Imaging Architects. We require ALL of our staff to complete ongoing training to ensure we are up-to-date on the latest technologies and solutions. You won’t find a better qualified team of professionals anywhere.
  5. We GUARANTEE to provide you with the most cost-effective solution to your problem.
  6. We never charge clients for expensive upgrades, hardware, and solutions that aren’t 100% necessary We GUARANTEE to solve your computer problem right the first time or it’s FREE. We take extra steps up front to make sure we thoroughly understand the problem, and create a well thought out approach for solving it. This enables us to avoid mistakes and overlooked issues that delay the completion of your project and cost extra in billable hours. We maintain a 99% “fix it right the first time” track record; and if we can’t solve the problem to your satisfaction, our visit is free [see #10].
  7. We give flat rate project pricing. Unlike other computer support companies that give you an estimate with an hourly rate for “unexpected circumstances”, we’ll give you one flat rate for a project and guarantee to deliver your solutions without charging a penny more. This gives you peace of mind knowing you won’t end up with a bill 2 or 3 times more than you anticipated, or getting hit with hidden charges or extra hours.
  8. We schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities.
  9. We listen first, and offer solutions second. No one knows your network better than you. When you have a problem, the last thing you need is someone to come in and waste time performing the same system checks you’ve already done. We’ll work with you in solving your problems and keep you involved with what we are doing.
  10. We are the ONLY technical support company that offers a no-risk, 100% money back guarantee. Hire us to come on-site and put an end to your most challenging computer problems. If after our first visit you are not happy with our technicians or the work we perform, you can cancel your service agreement and we will refund your payment for that full day. No risk, no hassle, and no obligation. What could be more fair than that? No other technical support company will stand behind their work the way we do at GRS Technology Solutions.