Managed services providers (MSPs) have revolutionized the way companies consume IT services; from having IT departments as a compulsory key to fixing everything IT, to the IT talent now included in business development processed. It used to be that an IT person heads out to work to sit and wait for faults to occur, the react by applying troubleshooting skills to rectify the headaches.

The technology industry has been evolving faster than any think tank could have predicted a decade ago. Today, many companies are doing their business completely ‘in the cloud’, a prediction that would have gotten you fired if you told your company to create applications in that direction just 5 years ago.