Danilo Piaggesi

“GRS Has Taken The Burden Of Computer Support And Maintenance Off My Back”

Thanks to GRS Team and their Marathon service they provide, the entire burden of computer support has been taken off my back, and I don’t have to worry about security threats or downtime. Now we are getting regular Microsoft updates, virus updates, spyware is being scanned and removed, the temporary files are getting cleaned up, and our backups are being taken care of. It’s really helped speed up our network, our programs run better, and we don’t have the recurring problems that we had in the past.

For a small business like ours, Marathon just makes sense. It gives you the real necessities of support you need at a very fair price. Keeping your clients happy and the income coming in takes precedence over removing temp files or scanning for spyware; but you can’t ignore those things either or it will come back and develop into bigger problems. GRS' Marathon service takes that worry off my mind.

It’s really rare to find an IT support company that caters to the small business owner like me. I’m very proud of what we’ve accomplished here but we’re still a small business and trying to get a large IT firm to provide us support is difficult. They only want to deal with the businesses that have 100 or more computers and huge budgets– and they have those clients so they take priority over someone like me who only has one server and eight users. But they have the support, knowledge and sophistication of a large company, but the personal attention you get from a small local company. You would think Sylvester, who is my main point of contact at GRS, doesn’t have any other customers because he’s always available when I need him and he’s never told me he can’t get something done. I would highly recommend them to anyone.

Danilo Piaggesi