The Chrome Extension does not work like a soft phone. When you initiate a call from Chrome, it first sends the call to your Jive phone, waits for you to pick it up, and then finally completes the call to the outbound number.
Click to Call
Hover your cursor over a number within Chrome.
Click [Call] to initiate Click-to-Call.
Check out this video for more information!
Click the Jive Icon ().
Enter an extension or 10-digit number.
Click [Call] to initiate the call from your phone.