Chat / SMS Note: In order to send/receive SMS messages, you must have the SMS feature enabled by an administrator. If not enabled, contact your administrator for assistance Send a Chat or SMS Search for and click on desired contact, or click on Enter or check contact name / number Enter message where indicated Hit "Enter" or "Return" to send. A chat will be sent to connections on the PBX, SMS messages will be sent to those not on the PBX. Note: Chats are all user-based and are stored in the database. SMS messages are number-based, and anyone with access to that extension can view messages sent through this method.