Initiate a Call

The Outlook plugin does not work like a soft phone. When you initiate a call from Outlook, it first sends the call to your Jive phone, waits for you to pick it up, and then finally completes the call to the outbound number.

IMPORTANT: These features only work when Jive's IE Plugin is running and a line has been selected within that tool.

Mail View

Note: This feature works with messages sent by Outlook contacts with a phone number in their contact information or when a phone number appears in the body of the email.

  1. Right-click an email message.
  2. Hover over Call with Jive and then click the desired number.

OR

  1. Click Call with Jive within the Home tab.
  2. Click the desired number.

People View

  1. Right-click the contact you would like to dial.
  2. Hover over Call with Jive and then click the desired number.

OR

  1. Click Call with Jive within the Home tab.
  2. Click the desired number.