Voicemail Management (Phone)

Access Voicemail

Rewind & Fast Forward Messages

While listening to a message, press * to rewind in 2 sec increments or # to fast forward in 4 sec increments (View Video).

Internal Phone

Access your voicemail from your phone:

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  1. Dial *99 or press the Messages button (depending on the phone model, this button may have an envelope icon on it).
  2. Enter your password (default 0000).

Access your voicemail from someone else's phone:

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  1. Dial *98.
  2. Enter your extension.
  3. Enter your password (default 0000).

Access someone else's voicemail from your phone:

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  1. Dial *98.
  2. Enter the extension.
  3. Enter the password (default 0000).

Remote Phone

Access your voicemail from outside of the system:

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  1. Dial *98.
  2. Enter the extension.
  3. Enter the password (default 0000).

Access Voicemail

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voicemailMenu

Change Voicemail Password

  1. Access your voicemail following the steps above.
  2. Press 0 for Mailbox Options.
  3. Press 5 for Change Password.
  4. Enter your new password.

Voicemail Greetings (View Video)

Greeting Types

Busy Message This greeting is not used by default, but can be configured for use in a dial plan.
Unavailable Message This is the default greeting used for the voicemail box.
Temporary Message When recorded, this message will override any other voicemail greetings. In order to remove a temporary greeting it must be deleted.

Change Voicemail Greeting

  1. Access your voicemail following the steps above.
  2. Press 0 for Mailbox Options.
  3. Record the desired message:
    1. Press 1 to record your Unavailable Message.
      1. Press 1 to accept message recording.
      2. Press 2 to reivew message recording.
      3. Press 3 to re-record message recording.
    2. Press 2 to record your Busy Message.
      1. Press 1 to accept message recording.
      2. Press 2 to reivew message recording.
      3. Press 3 to re-record message recording.
    3. Press 3 to record your personal directory Name.
    4. Press 4 to record your Temporary Message.
      1. Press 1 to accept message recording.
      2. Press 2 to reivew message recording.
      3. Press 3 to re-record message recording.

Delete a Temporary Greeting

  1. Access your voicemail following the steps above.
  2. Press 0 for Mailbox Options.
  3. Press 4 for Temporary Message.
  4. Press 2 to delete your Temporary Message.