Configuring and setting up 2FA – End User

Who is this for?

This is for staff who have been asked to configure two-factor authentication on their Office 365/Work accounts.

Why do I need to do this?

To ensure that your account and your organization are kept as secure as possible it is necessary to secure your account with two-factor authentication.
Two-Factor Authentication (2FA) is sometimes called multiple factor authentication. In simple terms, it adds an extra layer of security to every online platform you access. The first layer is generally a combination of a username and password. On successful entry of your username and password a secondary code needs to be entered which is generated usually on a mobile phone app or text message. This drastically reduces the chances of fraud, data loss, or identity theft.

Important Considerations

While 2FA increases your account’s security, you should still be careful - this does not stop attackers from attempting to access your account. There are several ways to approve your logons such as: Notification popup to your mobile, a SMS text, or a code entry from the Microsoft Authenticator app.

It is important to stay vigilant and to not automatically approve any sign-ins that pop up on your authentication device. A popup should only be approved when you have just tried to log on to a Microsoft service such as Outlook. If you are not sure why you have received a prompt to approve a sign-in, it is best to decline the sign-in. Please speak to our helpdesk with any concerns.

We recommend setting up 2FA using the Microsoft Authenticator app that generates a random 6-digit code that you would need to enter on the device you are signing on to. As you need to physically type this in to approve the sign-in, there is no risk of accidentally approving an unauthorised sign-in.

How do I get started?

Watch the video below to see how it's done, then go to and follow the instructions